IMPORTANT INFORMATION!

CORONAVIRUS & ENJOYING YOUR HOLIDAY

In response to Covid-19, we have put the following measures in place at Le Bois to help protect you and to keep you, and those who work for us, safe. We understand how important a holiday is to you and we want you to feel confident and comfortable staying at Le Bois; so if you have any special requests please let us know and we will do all we can to accommodate your needs.

Before you arrive

If at any time within the 7 days prior to your arrival you, or anyone in your party, has experienced any symptoms of Covid-19 or has been exposed to anyone who has Covid-19, it is essential that you inform us immediately and the guest who is showing symptoms seek medical advice immediately regarding travelling. If you, or anyone in your party, has Covid-19 then we must treat your booking as cancelled. We reserve the right to cancel if we feel there is any risk to you or to others in staying at Le Bois.

Travelling to France

Before travelling, please follow this link to check the current entry requirements for France:

https://www.gov.uk/foreign-travel-advice/france/entry-requirements

It is our recommendation that travel is via Eurotunnel. This is the safest method of travel with minimum (indeed it can be without any) contact with other people. It is also the most flexible way to travel, meaning if you need to return home earlier than expected you will be able to change your crossing quickly. The travel time by car is approximately five hours from Calais to Le Bois and vice versa.

Arrival and departure times

To ensure you do not arrive when there are cleaning staff on site, arrival is now strictly no earlier than 4pm and departure no later than 10am. We are happy to advise your party on places to visit or to stop en-route to help make the most of these travel days. You will be expected to self-check in and out using the key lock box on the outside of the front door – this is our usual procedure and you will be given the code prior to your stay. The property managers will not be doing any internal maintenance visits during your stay to avoid face to face contact, but will be contactable by phone during an emergency.

Your property

On your arrival your property will have been thoroughly cleaned and checked by our local team. This will include disinfecting floors, work surfaces and bathroom areas.

In the property we have installed liquid soap which will be available for your use in the kitchen and all bathrooms.

As in the UK, we are encouraging hand washing regularly with soap and water for at least 20 seconds, especially when you return to the property after any trips out.

Please note: the extractor hood has been disabled currently due to an unknown fault which resulted in the power failing across the whole complex every time it was used.

Pool Area

The pool area will be cleaned once per week on a Saturday, and will take around 1-2 hours.

Shopping and going out

Currently, the rules in France are that you no longer have to wear face coverings indoors, except on public transport. However, please check before you travel to ensure the rules have not changed. TRAVEL & COVID-19 – France in the UK (ambafrance.org)

What to do if you feel ill

If during your stay you feel ill and suspect you may have contracted Covid-19, please first contact the UK NHS helpline on 111 who will ascertain your risk. In case of a medical emergency, please ring 15 which is the Ambulance and Emergency Services in France. If you are in any doubt about having contracted Covid-19 it is essential that you inform us immediately and that you leave the property straight away to return home for self-isolation. It is not possible to self-isolate at Le Bois due to the fact the property may be booked for the week following your departure. We are also unable to provide alternative accommodation; acting quickly and responsibly is crucial.

Your departure

Please leave the property no later than 10am on the morning of your departure. To minimise risk to our property managers, please can you ensure the property is left as it was when you arrived and that all bed linen, protectors, and towels are placed into the laundry bags provided. Please put towels in one bag, and bed linen in another, in each bedroom. Please surface clean all bathrooms and kitchen, sweep and mop all hard floors and remove all rubbish and recycling. Also, please ensure there is no food or drink left in the property when you vacate.

Please don’t hesitate to contact us if you have any questions.